The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Last updated ISSN 0899-8620
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior is an academic journal in business, management and accounting. It is open access. Its article processing charge is not published.
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What it publishes
Recent work in The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior concentrates on these topics, taken from its published record rather than from its own description:
- Customer Service Quality and Loyalty
- Consumer Behavior and Marketing Influence
- Consumer Behavior in Brand Consumption and Identification
- Consumer Retail Behavior Studies
- Digital Marketing and Social Media
- Service and Product Innovation
- Consumer Market Behavior and Pricing
- Patient Satisfaction in Healthcare
- Technology Adoption and User Behaviour
- Customer churn and segmentation
Key facts
| Publisher | Not recorded |
|---|---|
| ISSN | 0899-8620 |
| Subject area | Business, Management and Accounting |
| Access | Open access |
| Article processing charge | Not published |
| Indexed in | Scopus |
| Articles published | 543 |
| Citations per paper (2 yr) | 0.0 average, from OpenAlex — not the Journal Impact Factor |
| Publishing since | 1990 |
| Journal website | www.jcsdcb.com/index.php/JCSDCB |
Facts come from OpenAlex, DOAJ and Wikidata and may lag the journal’s own pages. Check the publisher’s site before submitting. Indexing shown here is what is recorded, not a complete picture — about a third of journals have no indexing recorded anywhere we can read, so “not recorded” does not mean a journal is absent from Scopus or Web of Science.
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